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Privacy policy

What happens to personal information?
1 Introduction

Van der Valk Hotel Groningen - Westerbroek processes information about people on a daily basis. Van der Valk adheres to the law. Van der Valk respects the privacy of the persons on whom it receives information and treats the information strictly confidentially. In this privacy statement we explain which personal data Van der Valk processes and for what purposes. This privacy statement also applies to all Van der Valk Exclusive hotels, and restaurants that fall under the responsibility of Van der Valk Exclusief, as well as affiliated companies. The privacy statement does not apply to the processing of personal data by third parties, such as companies and / or websites that offer travel or travel packages. We encourage you to read the privacy statement carefully.

Van der Valk Hotel Groningen - Westerbroek, located at Rijksweg West 11, 9608 PA Westerbroek, Chamber of Commerce number 2320185, e-mail address:, is responsible for the processing and storage of your personal data. If you have any questions about the content of the privacy statement, please contact

Where below we speak about 'Van der Valk Exclusief', we mean all the above mentioned entities.

2. Personal data

Van der Valk Exclusief processes various types of personal data for different purposes. Below is an explanation of the personal details and purposes.

Guest administration

For (booking) an overnight stay in one of the Van der Valk Exclusive hotels, or for renting one of the meeting rooms of Van der Valk Exclusive hotels, the hotel has your gender, name, address, place of residence, telephone number, e -mail, day of departure and arrival and your payment details. Van der Valk Exclusief collects these data and passes them on to the right hotel. We may also request additional personal data from you for the performance of our services, such as your nationality or guest preferences. We only process health data on the basis of your consent in order to be of better service to you, for example providing disabled access. These data are only used internally and are not passed on to other organizations for commercial purposes.

Van der Valk Exclusive account

To book a reservation, we create an account. This way, reservations and information requesting a follow-up visit are easy to view, change and cancel. To create an account, we ask for your gender, name, address, place of residence, telephone number and e-mail details. This personal data is stored encrypted in our database.

Van der Valk Exclusive app

You can download the Van der Valk Exclusive app for free. Through our app you can easily and securely place a reservation. In addition, it is possible to pay already made reservations via the app. You need a Van der Valk Exclusive account, which can be created in the app.

(Direct) Marketing

To make offers that interest you, we collect commercially interesting information about people, such as demographic data. We do this by placing cookies. We may collect information about you from third parties, including information from our partners and social media sites in accordance with your settings on such websites.

Social media

Van der Valk Exclusively can be found on various social media, such as on Facebook. Van der Valk Exclusively uses social media plugins on its website. When you click on one of these buttons and you register with your social media account, information is shared with the social media website and possibly shown on your profile. In addition, we may use your personal data when you use functions on the websites and / or apps of social media, such as a "Facebook-like". If such a function is used by you, we may obtain your personal data through our social media in question.

Contests and promotions (personal data)

Van der Valk Exclusively often organizes competitions and (win) promotions. If you respond or participate, we ask for your personal details. These are used to inform the prize winners, to carry out the action and to measure the response to the action.

Application procedure

Van der Valk Exclusively collects and processes data from applicants through personal contacts, by mail, by e-mail and / or telephone conversations. We collect, among other things, the name, gender, contact details, motivation letters, information about the level of education and the job history of the applicant. This information is relevant to the completion of the application procedure and will be removed no later than 4 weeks after the end of the procedure. If you give permission for this, Van der Valk can exclusively handle your person